Icescape Westpoint
Icescape at Westpoint Exeter: Your Ultimate Festive Day Out!
This winter, prepare for an extraordinary adventure as Icescape brings Exeter’s largest undercover ice rink to the main arena at Westpoint! Whether you’re gliding across the ice with friends and family or joining one of our themed sessions, there’s something magical for everyone.
Create unforgettable memories on real ice, and don’t miss the chance to meet Pippen the Penguin! From adult-only Disco Nights to Parent & Toddler sessions and Quiet Sessions, we’ve got the perfect session for every skater.
For further information: Click here
RINK ENQUIRIES ( open during rink opening times ) 01392 353 775
Open daily from Thursday 12th December to Sunday 5th January, excluding Christmas Day.
Frequently Asked Questions
How long are the skating sessions?
Our skating sessions are 45 minutes long.
What time should I arrive before my skating session?
If you have pre-booked your skating tickets online, please go straight to the skate exchange with your tickets ready. During our busy periods we advise to arrive at least 20 minutes before your session start time, this is to ensure your skates are fitted correctly and you receive your full allotted time on the ice. If you need any assistance fitting your skates, please speak to a member of staff.
Is there a minimum age for ice skating?
There is not a minimum age, however small children must be able to walk confidently unassisted and be capable of supporting themselves on the skating aids.
Do I need to accompany my child on the ice?
If your child is 8 years of age or below they must have an adult ticket holder skating with them on the ice. If your child is 9 -12 years of age they must have a responsible adult supervising them from the spectating area.
Where can I go if I am not skating but want to spectate?
There is no entrance fee to spectate. There is plenty of room to view the ice rink for spectators.
Are skating aids available?
Yes, we have a limited number of skating aids that are available to hire for £5 each. These can be purchased on the day from the Box Office (on a first-come first-served basis). Skating aids are for children 1.4m tall and under. If you are unsure whether your child is 1.4m or below, please use the measuring sign available at the event before purchasing.
Do I pay extra for skates?
Skate hire is included in the ticket price.
What size skates are available?
Our skates go from a baby size 4 (double bladed skate) up to an adult size 15. If your child is child size 9 or below, please ensure they have a good pair of shoes with them for the double-bladed skate to clip over.
Can I wear my own skates?
Yes, skate hire is included in your ticket price, but you are welcome to wear your own hockey or figure skates. Your shoes can be stored at the skate exchange at the ice rink.
What should I wear?
Even though the ice rink is undercover, it can be very cold so we suggest warm clothing, gloves and a good pair of thick socks!
Can tricks be performed on the ice?
It is a public ice rink, that caters for all ages and abilities. The ice rink is not for professional use, and as such, skating at speed, skating backwards, tricks and acrobatic manoeuvres are not permitted – this is for the safety of all skaters.
Are there rules to follow when skating on the ice rink?
Yes, there is a list of Dos and Don’ts which are displayed around the ice rink, these can also be viewed here.
Is it real ice?
Yes, the ice rink is real ice which is created using our rapid-freeze technology. The ice rink is a public temporary rink, and as such, is not intended for professional use. The ice surface is checked regularly for quality and safety, and if necessary, maintained. The ice can either be dry or wet, and both types are perfectly suitable for skating. During busy sessions, the ice surface can become rutted due to the action of skating. Please ensure that you are skating in a suitable manner, always keeping a look out for ice conditions and other skaters.
Is wet ice dangerous?
No. Climatic conditions can cause wet ice. Calm, cold days should mean the surface will remain dry. Wind across the surface of the ice causes friction, which warms the ice surface, resulting in a wet surface on top of the ice. There is a roof canopy over the ice rink to prevent closure by rain. If the ice surface is wet, this does not make it unsafe to skate on, although you may get wet if you fall over. Please remember that ice, by its very nature, is a slippery surface, and that slips and falls do happen.
Can wheelchair users go on the ice?
Absolutely, the ice rink is wheelchair accessible. Manual wheelchairs are permitted on the ice, but no electric wheelchairs due to control issues. If you have any questions, please email westpoint@icescape.co.uk
Do you offer different types of sessions?
Yes, these are detailed below:
Quiet sessions
These sessions are indicated on the ticketing site, they are on selected weekends at 10am. Quiet sessions are perfect for those who would benefit from a more relaxed atmosphere. There will be no music played during these sessions and capacity on the ice rink is reduced further. Any queries please contact westpoint@icescape.co.uk
Parent & Toddler sessions
Our parent & toddler sessions are designed for children below the age of 5. Buy an adult ticket and your toddler skates for free! Accompanied on the ice by a parent or guardian, these sessions are an ideal way to introduce little ones to ice skating. Pushchairs are allowed on the ice (please ensure your child is strapped in and secure at all times) and skate aid hire is included in the price. These sessions are indicated on the ticketing site, they are on selected mid-week slots. Any queries please contact westpoint@icescape.co.uk
Disco Night
Our popular disco sessions will take place on selected Fridays and are indicated on the ticketing site. This is an adult ticket only session, with dance music to skate along to and no skate aids on the ice. If you think you have the energy, you can book a disco session back to back at a reduced cost. Any queries please contact westpoint@icescape.co.uk
2 for 1 Sessions
These are usually available on a Wednesday and are indicated on our ticket page, you pay for one skating ticket and get another free. Any queries please contact westpoint@icescape.co.uk
Can I book the entire ice rink for a private party?
Yes, depending on availability! We have a great group discount of 10% for groups of 10 or more, but if you want to go all out and have exclusive hire of the whole ice rink this is possible. Email all your details to westpoint@icescape.co.uk
How sharp are the skate blades?
The skate blade is sharpened to a certain hollow profile and does not present as a sharp edge blade. This profile offers more grip/bite on the ice and is best for a public ice rink. All our skates have been professionally sharpened and are regularly checked and inspected.
TICKETING QUERIES
How can I book tickets?
You can book at westpoint.icetickets.co.uk or at the Box Office next to the ice rink when the event is running. We strongly recommend booking online to avoid disappointment, especially during busy periods like the weekends and school holidays. If you book at least a day in advance online you can save on ticket prices! Plus we don’t have any booking fees.
How do we receive our tickets?
E-tickets are issued to the email that is provided at the time of booking. Please bring along on your smartphone or print off the e-ticket and present it to the staff at the skate exchange area.
Can we add additional attendees to our booking?
Bookings cannot be guaranteed to be amended once they have been made. If you would like to add additional tickets to your booking, consult the Box Office on site where our staff will do their best to accommodate your requirements and take payment as appropriate or email westpoint@icescape.co.uk with your query at least 24 hours before your session starts.
Can we buy tickets on the day?
We advise you to book online in advance to reduce queues and to avoid disappointment as tickets do sell out during busy times. Our online booking system allows you to purchase a ticket up until that selected session is due to start. Also, bookings can be taken on site at our Box Office on the day or in advance. Please note, is it card & contactless payments only at the Box Office.
Can I get a refund for my booking?
We do not offer refunds, unless we cancel your session or the ice rink is forced to close. If you are no longer able to attend your booked time slot, please inform us in advance and our staff will do their best to find an alternative, convenient slot for you. Please contact us quoting your booking reference number at westpoint@icescape.co.uk
Do I have to pay a booking fee?
There are no booking fees! You can also save if you book tickets online from our ticket site at least a day in advance and you will be eligible for our online saver ticket prices.
FOOD & DRINK INFORMATION
Is there food and drink available?
There is a pop up cafe to the ice rink, serving hot and cold food/drinks and refreshments.
VENUE ADVICE
Where is the ice rink?
The ice rink is located inside the main arena – Westpoint Arena, Clyst St Mary, Exeter, EX5 1DJ. Easily accessible via the M5 and A303
I have a car – where do I park?
There is plenty of FREE parking next to the arena and the ice rink. There is no need to book parking. No overnight stay. Please follow the signs for the ice rink.
I don’t have a car – where is the nearest public transport?
The No 9 bus stops on the roadside next to our entrance, making Westpoint easily accessible. For more info: Getting Here – Westpoint Exeter
Can I store my belongings e.g. coat, bag?
You are responsible for all personal belongings, please only bring with you what you need. There is nowhere at the venue to store personal items such as handbags, shopping bags, coats etc. and we cannot accept any items behind skate exchange except your footwear due to health and safety.
Can we spectate?
Yes it is free to spectate and there is plenty of room for spectators to view the ice rink and sit in the cafe rinkside
Are dogs allowed into the venue?
No dogs are permitted inside the venue (except assistance dogs).
Order Tickets